Refund Policy

Last updated: 05/07/2023

Thank you for your purchase at ParrotShop. We strive to satisfy you with our products and services. In the event that you are not completely satisfied with your purchase, we offer a refund policy described below.

  1. Refund Terms 1.1 Defective Products: If you have received a defective product, please contact us within [number of days] of receipt and provide us with necessary information and evidence. We will assess the situation and, if necessary, arrange a refund or replace the product. 1.2 Incorrectly delivered products: Should you accidentally receive an incorrect product, please contact us immediately. We will do our best to resolve the issue by delivering the correct product or arranging a refund if necessary. 1.3 Returning unopened products: If you want to return an unopened product, you must indicate this within [number of days] after receipt. The product must be returned in its original packaging and in unused condition. Upon receipt and inspection of the returned product, we will arrange a refund. Please note: specific return conditions may apply to certain products. This will be clearly stated on the product page and/or during the ordering process.
  2. Refund Process 2.1 Contact Us: To request a refund, please contact us at [contact details]. Please provide all relevant information regarding your order and the reason for the refund. 2.2 Returning Products: If necessary, we will provide you with instructions for returning the product. Make sure that the product is well packed to prevent damage during transport. 2.3 Refund: After receipt and inspection of the returned product, we will proceed to process the refund. This may take some time depending on the payment method you have used. We will notify you once the refund has been processed.
  3. Exceptions Please note that the return and refund policy does not apply to the following situations:
  • Products that have been used, damaged or are not returned in their original packaging.
  • Products that are custom made or personalised.
  • Products that cannot be returned for hygienic reasons, such as food products.

We strive to resolve any issues or dissatisfaction with your purchase in a fair and reasonable manner. For questions or